Overview
At CaterersNearMe, we understand that plans can change. This refund policy outlines when and how you can receive a refund for bookings made through our platform.
Cancellation Timeframes
Full Refund (100%)
Cancellations made 7 or more days before the scheduled event date
Partial Refund (50%)
Cancellations made between 3-6 days before the scheduled event date
No Refund (0%)
Cancellations made less than 48 hours before the scheduled event date
Special Circumstances
Caterer Cancellation
If a caterer cancels your booking, you will automatically receive a 100% refund. Our team will also assist you in finding an alternative caterer.
Weather Events & Emergencies
In cases of severe weather or other emergencies, refunds will be evaluated on a case-by-case basis. Documentation may be required.
How to Request a Refund
- 1Log in to your CaterersNearMe account
- 2Navigate to "My Bookings"
- 3Select the booking you wish to cancel
- 4Click the "Cancel Booking" button
- 5Select your reason for cancellation
- 6Submit your request
Refund Processing Time: Once the refund is approved, it will take 5 business days to credit to your bank account. The refund will be processed to the original payment method used for booking.
Return Policy: As our platform connects you with nearby caterers to fulfill your orders, returns are not applicable. Only order cancellations are allowed as per our cancellation policy.
Service Fee
Important Notice: The CaterersNearMe platform service fee (5% of booking total) is non-refundable, regardless of when the cancellation is made.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team: